What types of apparel do you decorate?
We specialize in employee apparel for businesses, healthcare, and industrial fields. This includes scrubs, uniforms, polos, jackets, hi‑vis gear, and more.
Do you only do apparel?
No. We also provide promotional products like drinkware, notebooks, chargers, and custom kits to support onboarding, events, and client gifting.
What decoration methods do you use?
Embroidery, screen printing, digital print (DTF), and other specialty methods depending on fabric and design.
Can you help us design a custom kit or store?
Yes. We build company webstores and custom employee kits (e.g., new‑hire kits, appreciation kits) tailored to your brand.
How long do orders typically take?
Standard turnaround is 2 weeks from art approval, depending on order size and product availability. Rush options are available upon request.
Do you offer bulk discounts?
Yes, pricing scales with volume. We’ll provide a quote based on order size and product type.
How does shipping work?
We ship nationwide. Webstore orders ship individually; bulk orders ship to one location. Free shipping thresholds may apply.
Can we use our own logo or artwork?
Absolutely. We’ll ensure your brand standards are followed on every product.
How do proof approvals work?
You’ll receive a digital proof for approval before production begins. This ensures logo placement, sizing, and colors are correct.
Who do we contact with questions or reorders?
Reach out to your Primo account manager or email orders@primodesigns.net.